Frequently asked questions
Do you accept returns?
Yes, we accept returns up to 14 days after delivery date, and will issue an exchange or refund if a product is defective. To request a return, please visit this page to contact us.
Where are your candles made?
Our candles are hand-mixed and hand-poured in the midwest. We make our candles in Indianapolis, IN and Champaign, IL.
What is the shipping cost and how long does shipping take?
Standard shipping is $6, rush shipping is $15, and orders over $100 receive free shipping. We also offer free local delivery for those located in Indianapolis. All shipped orders should arrive within 10 days. Please refer to the tracking information in your confirmation email for exact details on when your order will arrive.
The product says “Out of Stock.” How long will it be until it is back in stock?
If the product says out of stock, rest assured we are working hard on production. Please feel free to sign up for notifications so that you are the first to know when it is back in stock.
The top of my candle is bumpy/uneven after it burned. Is that normal?
Because we use natural coconut-soy wax, our candles may have uneven tops. This is normal and merely due to the type of wax used. It does not affect the scent throw or burn quality of the candle.
My candle is not burning evenly. Is it defective?
There are a variety of things that can cause an uneven burn. We recommend burning the candle for at least 3 hours for the first burn to create a full melt pool, and trimming the wick down to 1/4 inch before lighting your candle each time.
